FAQ
FREQUENTLY ASKED QUESTIONS
Q. How early should I reserve my party?
A. As soon as possible. The sooner you reserve your party, the greater your chance of reserving the exact date and time you WANT. It is not uncommon for parties to be scheduled six to eight weeks in advance! We strive to accommodate even the most immediate need.
Note: We will not guarantee your reservation until you have made your deposit - 50% of anticipated total cost.
Q. How do I book a party?
A. You can check our website to determine if the time you desire is available. If it is available, your can request a reservation date on-line or call us to discuss your needs so we can help you choose the perfect party package. All party reservations will require a 50% deposit to hold the date & time. The balance and any extras you purchase will be charged when the party is over. We accept Visa, MasterCard & Discover.
Q. What is your cancellation policy?
A. All reserved parties will require a 50% deposit to hold your date & time. Deposits are refundable if cancelled at least 3 weeks prior to the party. If cancelled less than 3 weeks from the party date, the deposit is non-refundable, but may be applied against a future party, within the next 3 months. As always, we will strive to work with you on any cancellation.
Q. Do you have private party rooms?
A. We have four (4) party rooms. Every party has its own private party room, which will be available throughout your scheduled party time. The Play Land is always shared with other guests.
Q. What is provided with my party?
A. All parties include a private party room, Event Coordinator assistance, invitations, paper products and snacks or pizza depending on the package you have selected.
Q. After my party time is up, can my guests stay and play?
A. While additional time after your party is not included in the party package, guests may purchase an individual admission to continue to play within the facility. If you would like additional details, please inquire when you make your reservation or when you call with your final headcount.
Q. How early should everyone arrive prior to the party?
A. Everyone, including the host family, should arrive no more than 10-15 minutes before the scheduled party time. We need review our safety rules with everyone before the party starts
Q. Do we need a final headcount?
A. Yes, We will need you to call with a final head count 72 hours prior to the party, so we can adequately prepare your party and make any necessary adjustments.
Q. What should the kids wear?
A. Socks are required for every person who plays on the inflatable's. If someone forgets their socks, don’t worry, we sell socks at our concession counter. We recommend clothing that will cover the skin (long sleeves, pants, etc) for more effective sliding. Nylon type pants make the kids go extra fast down the slides. Any clothing that runs the risk of scratching or puncturing the inflatable's should not be worn.
Q. Can I order additional food/drinks for the adults?
A. Yes, you can place additional pizza and drink orders with us when you book the party or when we confirm the final headcount. You can also provide additional items from our concession area (please inquire about specific concession requests).
Q. Can I bring my own food?
A. You may bring the cake (don’t forget your candles and matches), but other outside food and beverages are not allowed.
Q. When do I place my food order?
A. You can place your food order when you make the reservation or at final head count. We need a final head count 72 hours prior to your party to ensure the food you’ve ordered is delivered on time. If you need to make adjustments after the final head count, please be aware that this could delay the delivery of food.
Q. What decorations can we bring?
A. You are free to bring in banners, hats, noise makers or other items that can be taken home (or easily cleaned up). We often have other parties scheduled after yours, so silly string, confetti, piñatas, bubbles, and streamers are not allowed as they delay the room being ready for the next party. A $25 cleaning fee will be assessed for these types of decorations.